As a member of the Customer Service Organization, the Manager of Customer Service will have the following responsibilities, education and experience.

Responsibilities:

This position will manage the following departments:

• Customer Service – including providing order status, resolving order issues, issuing RMAs, and authorizing repairs
• Spares and Logistics – including maintaining a worldwide spares and logistics department.
• Contract Administration and Renewals – including activation of service contracts, maintaining a contract database and renewing contracts prior to expiration.
• Repairs – including pricing of out-of-warranty repairs, authorization of covered repairs, and execution of repairs in a timely manner
• his position will work closely with other departments such as Operations, Purchasing, Field Service and Technical Support to resolve customer issues real-time.

Educational and experience requirements:

• AA degree
• 6 – 10 years of proven experience in managing a Customer Service Department.
• Must posses an outstanding customer service attitude and customer first orientation.
• Must be extremely organized, be able to multi-task and have strong written and verbal communication skills.
• Must be a hands-on manager.