DataDirect Networks service and support professionals provide quality, professional assistance for customers worldwide. Customers enjoy unequalled technical expertise, in-depth problem solving and complete issue tracking. Submissions by customers receive immediate and automated email responses that provide issue-specific Customer Problem Report (CPR) numbers for tracking purposes. Customers are able to view and track the status of an outstanding CPR via the web, 24 x 7. If a DataDirect support engineer is not able to resolve an issue rapidly, it is quickly escalated to management based on the level of severity.

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