DataDirect Networks Support Plans 

As a leading provider of storage infrastructure technology, DataDirect Networks understands the importance of keeping mission-critical data accessible around the clock 24x7x365.  We offer support plans for every budget that make sense and provide the flexibility our customers need.

Free Standard Warranty

DataDirect Networks provides a one-year limited warranty on hardware products and 90 days on software products.  During the warranty period, customers receive unlimited telephone technical support, RMA cross-ships (advance replacements) during the first 30 days, and RMA repair services.  Telephone support hours are 7:00 AM to 6:00 PM (PST) Monday - Friday (excluding holidays). The following features are included in the Free Standard Warranty...Read more

Add-On Support Plans

In addition to the standard warranty, DataDirect Networks offers two add-on support plans to provide additional support services including cross-ship replacement parts and on-site service.  These plans can be used to provide additional coverage beyond the standard in-warranty terms, as well as to extend coverage once the factory warranty expires... Read more

• Extended Support
• Premium Support
• Mission Critical Support

Additional Services:

Spares Kits:

For customers with mission-critical operations, DataDirect Networks offers a variety of spares kits to keep you running 24 X 7 X 365.  Spares kits, along with telephone support, give you the ability fix most issues quickly...Read more
 

Time and Materials (T&M) Service
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Download full Support Plan Description

DataDirect Telephone Support: 818 700-7618  (M - F 7:00 AM - 6:00 PM)

After-Hours Support E-mail alias:  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it